At House of Velumi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Who we are
House of Velumi
Registered Address: 1, E-56, E Block, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301
Email: houseofvelumi@gmail.com
Phone: +91 8076202889
INFORMATION WE COLLECT
When you visit our website, place an order, or contact us, we may collect the following information.
Personal Information: Full Name, Email Address, Phone Number, Shipping Address, Billing Address
Order Information: Products purchased, Order history, Payment status, Shipping details, Return, replacement, or refund requests
Website Information: IP Address, Browser type, Device information, Website usage and browsing activity, Cookies and similar technologies
WHY WE COLLECT YOUR INFORMATION
We collect your information to:
- Process and fulfil your orders
- Deliver products safely and efficiently
- Provide customer support
- Process replacements and refunds
- Send order confirmations and shipping updates
- Prevent fraudulent transactions
- Improve our website, products, and services
- Respond to your enquiries
- Comply with legal obligations
- Inform you about new product launches, offers, collections, and promotions (where permitted)
MARKETING COMMUNICATIONS
If you choose to receive updates from us, we may contact you through : Email, SMS, WhatsApp, Phone calls, Promotional notifications
These communications may include : New product launches, Exclusive offers, Festive sales, Product recommendations, Company announcements.
You may opt out of promotional communications at any time by clicking the unsubscribe link (where available) or by contacting us.
Please note that transactional communications relating to your orders, deliveries, or customer support will continue to be sent even if you opt out of marketing messages.
PAYMENT INFORMATION
Payments made on our website are processed through secure third-party payment gateways.
House of Velumi does not store your complete debit card, credit card, UPI PIN, banking credentials, CVV, or other sensitive payment information.
All payment transactions are encrypted using industry-standard security protocols.
INFORMATION SHARING
We may share limited personal information only with trusted third-party service providers who help us operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Customer support providers
- Technology and website service providers
We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes.
COOKIES
Our website may use cookies and similar technologies to: Improve website performance, Remember your preferences, Analyse website traffic, Enhance your shopping experience.
You may disable cookies through your browser settings, although certain features of the website may not function properly.
CUSTOMER REVIEWS & SOCIAL MEDIA CONTENT
Customers may voluntarily submit: Product reviews, Testimonials, Product photographs, Videos, Social media posts featuring House of Velumi products.
By submitting such content or tagging House of Velumi on social media, you grant us permission to repost, publish, display, and use such content for promotional, advertising, and marketing purposes.
If you would like any content removed, please contact us and we will review your request promptly.
DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.
While we strive to maintain secure systems, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information only for as long as necessary to: Fulfil your orders, Comply with legal and tax obligations, Resolve disputes, Enforce our policies, Maintain business records
When no longer required, your information is securely deleted or anonymized.
YOUR RIGHTS
Subject to applicable laws, you may have the right to: Access your personal information, Request correction of inaccurate information, Request deletion of your information where legally permissible, Withdraw consent for marketing communications, Contact us regarding any privacy concerns
To exercise these rights, please email us at houseofvelumi@gmail.com.
CHANGES TO THIS PRIVACY POLICY
House of Velumi reserves the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or services.
Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
House of Velumi
Email: houseofvelumi@gmail.com
Phone: +91 8076202889
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST