At House of Velumi, we take great care in ensuring that every product reaches you safely and in perfect condition. Our products are carefully packed using premium protective packaging to minimize the risk of damage during transit.
By placing an order with House of Velumi, you agree to the shipping terms outlined below.
Shipping Locations
We currently ship across India only. We do not offer international shipping at this time.
Order Processing Time
- Orders are generally processed within 1–3 business days after payment confirmation.
- During festive seasons, sales, or unforeseen circumstances, processing may take slightly longer.
- Orders are processed only on Monday to Saturday, excluding Sundays and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.
Estimated Delivery Time
Estimated delivery timelines are:
- Delhi NCR: 1–3 business days
- Metro Cities: 3–5 business days
- Rest of India: 4–7 business days
- Remote Locations: 5–10 business days
Please note that these are estimated timelines and may vary depending on your location and courier partner.
Shipping Partners
We work with trusted courier partners such as: Delhivery, Blue Dart, DTDC, Xpressbees, Ekart, Other reputed logistics providers
The courier partner is selected based on your delivery location to ensure the fastest and safest delivery.
Shipping Charges
With in India
- Free Shipping on all prepaid orders above ₹999.
- A flat shipping charge of ₹99 applies to prepaid orders below ₹999.
House of Velumi reserves the right to modify shipping charges during promotional campaigns or special offers.
Cash on Delivery (COD)
Cash on Delivery (COD) is not available for any orders placed on House of Velumi.
All orders must be prepaid at the time of checkout.
Order Tracking
Once your order is shipped, you will receive:
- Tracking Number
- Courier Partner Name
- Tracking Link
Please allow up to 24 hours for tracking information to become active.
Address Changes
If you need to update your shipping address, please contact us within 12 hours of placing your order.
Once an order has been shipped, we may not be able to modify the delivery address.
For assistance, contact:
Email: houseofvelumi@gmail.com
Delivery Timeline (Up to 30 Days)
While we aim to deliver orders as quickly as possible, the maximum delivery time may extend up to 30 days from the date of order placement, depending on:
- Product availability
- Custom or handcrafted production timelines
- Courier delays
- Remote delivery locations
- Peak season demand
We appreciate your patience as many of our products are carefully packed and quality-checked before dispatch.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- High shipping volumes
- Courier operational delays
- Remote serviceable locations
House of Velumi is not liable for delays caused by third-party courier companies once the order has been dispatched.
Damaged Packages
If your package appears visibly damaged during delivery:
* Do not accept the package if possible.
* Take clear photographs of the package from multiple angles.
* Contact us within 24 hours of delivery.
Email us at houseofvelumi@gmail.com with:
- Order Number
- Photos of the damaged package
- Photos of the damaged product
After verification, we will arrange a replacement or refund in accordance with our Return & Refund Policy.
Missing or Lost Shipments
If your tracking information has not been updated for several days or your package appears lost in transit, please contact us.
We will coordinate with the courier partner and keep you informed throughout the resolution process.
Split Shipments
In certain cases, orders containing multiple products may be shipped separately depending on stock availability or packaging requirements.
You will receive separate tracking details for each shipment if applicable.
Incorrect Address or Failed Delivery
If an order is returned to us because of:
- Incorrect or incomplete address
- Recipient unavailable
- Repeated failed delivery attempts
The customer will be responsible for any additional shipping charges required for re-dispatch.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
House of Velumi
Email: houseofvelumi@gmail.com
Phone & WhatsApp: +91 8076202889
Business Hours: Monday – Saturday
10:00 AM – 6:00 PM (IST)