At House of Velumi, we take pride in delivering premium-quality crockery and home décor products. Every item is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to assist you.
By placing an order with House of Velumi, you agree to the terms outlined in this Refund & Exchange Policy.
ELIGIBILITY FOR RETURNS, REFUNDS & EXCHANGES
Returns, refunds, or exchanges will only be considered if:
- You receive a damaged product during transit.
- You receive an incorrect product.
- You receive a product with a manufacturing defect.
Requests based on personal preference, change of mind, colour variation due to screen settings, or minor handcrafted variations will not be eligible for a refund or exchange.
REPORTING A DAMAGED OR INCORRECT PRODUCT
If you receive a damaged, defective, or incorrect item, you must:
- Notify us within 48 hours of delivery.
- Email us at houseofvelumi@gmail.com.
- Include your Order Number.
- Attach clear photographs and an unboxing video showing the package and the damaged or incorrect product.
Failure to report within the specified timeframe may result in the request being declined.
CONDITIONS FOR RETURNS
To be eligible for a return or exchange, the product must:
- Be unused and unwashed.
- Be returned in its original packaging with all protective materials.
- Include all accessories, labels, manuals (if any), and complimentary items.
- Be securely packed to prevent damage during return transit.
House of Velumi reserves the right to reject returns that do not meet these conditions.
REFUND PROCESS
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing may take 7–10 business days, depending on your payment provider or bank.
- Original shipping charges (if any) are non-refundable unless the error was caused by House of Velumi.
EXCHANGE POLICY
Where possible, we will offer a replacement instead of a refund for:
- Products damaged during shipping.
- Manufacturing defects.
- Incorrect products delivered.
Replacement products will be dispatched only after the original product has been received and inspected.
ITEMS NOT ELIGIBLE FOR RETURN OR REFUND
The following are not eligible for return, refund, or exchange:
- Products damaged due to misuse, mishandling, or improper care after delivery.
- Normal wear and tear.
- Minor colour differences due to lighting or screen settings.
- Minor variations in handcrafted or hand-finished products.
- Products returned without original packaging.
- Requests made after 48 hours of delivery.
ORDER CANCELLATION
Orders may be cancelled only before they have been processed for dispatch.
Once an order has been packed or shipped, cancellation requests cannot be accepted.
If a cancellation is approved before dispatch, any applicable payment gateway charges or transaction fees may be deducted from the refund, where permitted by law.
RETURN SHIPPING
If the return is due to an error on the part of House of Velumi (such as a damaged, defective, or incorrect product), we will arrange the return pickup where service is available or reimburse reasonable return shipping charges upon verification.
If a return is requested for any other approved reason, the customer will be responsible for the return shipping costs.
RIGHT TO REFUSE
House of Velumi reserves the right to refuse any return, exchange, or refund request if:
- The product has been used, damaged after delivery, or altered.
- The request does not comply with this policy.
- Sufficient evidence of damage or defect is not provided.
- The claim is found to be fraudulent or misleading.
CONTACT US
For any questions regarding returns, refunds, or exchanges, please contact us:
House of Velumi
Email: houseofvelumi@gmail.com
Phone & WhatsApp: +91 8076202889
Business Hours: Monday – Saturday
10:00 AM – 6:00 PM (IST)